Help Center & FAQ

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Returns & Exchanges

All of our products are checked before they are mailed out to the customer. We offer amazing quality, but because every product is hand made, sometimes things may happen and slip by us. 

If your products breaks within thirty days of purchase, please contact me. You must provide a photo of the damaged product and we will see what we can do from there as some products are limited edition and cant be  remade. A replacement of another item may be offered instead. 

If you wish to return an order for any other reason please message me. In order to receive a refund for your purchase, the product must be returned within fifteen days of original purchase and be in the same condition it was shipped. 

Custom orders with a pets name cannot be returned for a refund. 

We are not responsible for normal wear and tear. We also can not be held responsible for damage due improper care/washing. Treat all products as delicate items. 

Care for our products

Scrunchies, Bandanas and Accessories are to be treated gently, hand washed in cold water and air dried.

How do I custom order a Diesels Designs product?

You can use our "Contact Us" page to send over an e-mail about what you're looking for or you can use our "Shop" page to order pre-made products.

The easiest way to reach out for a custom order is to message us on instagram. We  have over 100+ different types of fabrics, we  like to make each experience as personal as we can so that you can have the best for your pet.

Do you offer wholesale orders?

Yes! We offer wholesale ordering. Send us an email to ask about our wholesale pricing and requirements. We'd love to work with you and have you carry diesel's designs products.

We also offer commission  products. If your business runs off commission send us a message and let us know  your rates and we will send over all of our information.