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Returns & Exchanges
All of our products are checked before they are mailed out to the customer. We offer amazing quality, but because every product is hand made, sometimes things may happen and slip by us.
If your products breaks within thirty days of purchase, please contact me. You must provide a photo of the damaged product and we will see what we can do from there.
If you wish to return an order for any other reason please message me. In order to receive a refund for your purchase, the product must be returned within fifteen days of original purchase and be in the same condition it was shipped.
Custom orders with a pets name cannot be returned for a refund.
We are not responsible for normal wear and tear. We also can not be held responsible for damage due improper care/washing. Treat all products as delicate items.
Care for our products
Scrunchies, Bandanas and Accessories are to be treated gently and hand washed in cold water.
How do I custom order a Diesels Designs product?
You can use our "Contact Us" page to send over an e-mail about what you're looking for or you can use our "Shop" page to order custom products.
Do you offer wholesale orders?
Yes! We offer wholesale ordering. Send us an email to ask about our wholesale pricing and requirements. We'd love to work with you!